Refund and Cancellation Policy

This is a sample page.

At Arteva, we handcraft each item with care. We understand that sometimes issues arise, and we aim to address them fairly and clearly.

1. Order Cancellation

Orders can be cancelled within 2 hours of placement. After this window, the order is considered final and will be processed.

2. Returns and Return Eligibility

Returns are accepted only if the item:

Arrived damaged during shipping
Is incorrect (wrong product sent)

Returns are not accepted for:

Custom-made or personalized products
Items damaged after delivery due to customer mishandling
Products returned without original packaging

Return Condition:
To be eligible for a return, customers must record a video while unpacking the product, clearly showing the package condition and the product inside. Failure to provide this video may result in denial of the return request.

To initiate a return, contact us within 48 hours of delivery at [your email], providing:

Your order number
Clear photos of the item and packaging
The unpacking video as described above

3. Refunds

Once your claim is verified and approved, your refund will be processed to your original payment method within 7–10 business days. We reserve the right to deny refunds if the returned product does not meet the eligibility criteria.

4. Shipping Costs

If a return is approved due to our error (damaged item or wrong product), we will cover the return shipping costs.

5. Contact

For any issues regarding returns or refunds, email us at [your email] with your order details.